Frequently Asked Questions

GENERAL

All orders will take about 3-8 working days to be produced, processed and packed.


Where are the products from?
All our products are manufactured in the UAE. Fabrics and materials are from Middle East, South Korea & Indonesia.

Where are we operating from?
We are based in Ras Al Khaimah, UAE.

PRODUCT

Do I need to wear an inner with the abaya?
Yes innerwear is advised for all abaya. It is traditionally meant for layering only therefore the fabrics used are either lightweight or can be sheer under bright/natural light.

Why are there watermark/oil stains on my abaya?
Our tailors use old sewing machines that requires oiling from time to time. It is very common to see watermark or patches of oil stains on light colored abaya however it is usually gone after the first wash. 

Why is my shawl black or why is it not the same colour as the abaya?
The shawl will be in the nearest shade or black depending on the fabric availability. A 100% match will not be possible as the abaya and shawl are of two different fabrics.

PAYMENT

Price listed are in AED(UAE Dirhams) unless otherwise stated.

What are the payment modes available?
All major credit cards are accepted. Payment is captured automatically and you will receive a payment confirmation email.

SHIPPING

Once your order is fulfilled, you will receive a shipping notification email with the courier tracking number.

Courier delivery takes about 1-2 working days


How can I track my order?
Once your order is shipped, you will be notified via email and a tracking link is enabled. Alternatively you may log in to your account to refer to the order status page and retrieve the tracking number.

Returns / Refunds / Exchanges

Returns and exchanges are valid for 14 days from when you received your orders. In cases where the product purchased is out of stock, you will be given a refund. Approved refunds will be credited back to you within 24 hours of approval via your method of payment.